Delivery & returns
What is the return policy?
You can return your order within 15 days of receipt using our online return portal powered by Returnista. Please note that exchanges are not possible and return costs are at your own expense.
When will I know my order has been shipped?
You will receive a notification as soon as the shipping label has been created by our warehouse. In addition, the carrier will send you an update once your package has been scanned into their system.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, usually between 1–5 business days.
Where do you ship to?
We deliver to the following countries:
The Netherlands, Belgium, Luxemburg, Germany, France, Denmark, Cyprus, Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Austria, Poland, Portugal, Romania, Slovenie, Slovakia, Spain, Czech Republic, Sweden, Switzerland, United Kingdom and Norway
Is your country not listed for shipping?
Unfortunately, we are currently unable to ship to that country.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Is it possible to track my order?
When your order arrived in the sorting centre, you will receive the tracking number via email to trace your package.
Ordering
Is it possible to change my order once placed?
Unfortunately, once your order has been placed, it cannot be modified. If you wish to make changes, you may wait until you have received your order and then return it for a refund or exchange. Afterwards, you can place a new order for the desired item(s). Our customer service team will be happy to assist you with the return process.
I am having difficulty ordering, what should I do?
If you are experiencing issues placing your order, please try again using a different browser or device. If the problem continues, feel free to contact our customer service team at service@hubfootwear.com, we’ll be happy to help you complete your purchase.
I have a complaint, how can I contact you?
Please email service@hubfootwear.com with full details including your order number, name and a photo of your shoes. The submitted complaint will be answered within a period of 2 working days from the day of receipt.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other secure payment options available through Shopify Payments at checkout.
Can I use a discount code?
Yes, you can enter a valid discount code during checkout in the designated field. The discount will be applied automatically to your order if the code is active.