Frequently asked questions
Delivery
What currency will I be charged in?
At the HUB Footwear online shop, many different currencies are valid, such as EUR, USD and GBP. All prices are calculated from the current exchange rates. The prices shown on the pages are an indication and not definite, because your transaction will be subject to the Current Currency Conversion, which is subject to daily fluctuations.
How long does delivery take?
For estimated delivery information, we would like to advice you to take a look at our shipping page. Each order has particular information given, this enables you to track your package.
How much does shipping cost?
Shipping costs vary by country. Within the Netherlands, shipping is free, while for other countries, the costs are displayed at checkout. Please visit our shipping information page.
Where do you ship to?
HUB Footwear ships globally, however there might be some exceptions. Please take a look at our shipping page for further information.
When will I know my order has been shipped?
Once it has arrived in the sorting centre of the selected shipper you will receive a tracking number. With that number you are able to track your order.
Is it possible to have a different delivery address than my billing address?
Yes. Fill out the delivery address when prompted at checkout.
Is it possible to track my order?
Yes. When your order arrived in the UPS sorting centre, you will receive the tracking number via email to trace your package.
Ordering
I'm having trouble placing an order. If you need any help, please feel free to contact us emailing [email protected].
Is it possible to change my order once placed?
Yes, but only when your order hasn’t left the warehouse yet. If you already received your order, or the order is on it’s way to you, it is unfortunately not possible to make any changes. You can always return your order once you have received it and re-order the correct item/s. We will gladly help you during this process.
Returns
My order is incorrect, what should I do?
We do our best to make sure every order is perfect. But unfortunately, mistakes happen. When you notice an error on our part, please contact our customer service and we will do our best to solve and correct any problems as soon as possible.
How do I return an item or an order?
We reimburse returns of all orders within 14 working days of receipt. If you want to return an item or order, please fill in the return form, which is included with the package. All returns must be sent by registered mail in their original condition. We currently do not offer free returns. Returning an item is at your own expense.
I have a complaint, what should I do?
Please email [email protected] with full details including your order number, name and a photo of your shoes. The submitted complaint will be answered within a period of 2 working days from the day of receipt.
Payment
What currency will I be charged in?
At the HUB Footwear online shop, many different currencies are valid, such as EUR, USD and GPB. All prices are calculated from the current exchange rates. The prices shown on the pages are an indication and not definite, because your transaction will be subject to the Current Currency Conversion, which is subject to daily fluctuations.
What payment methods do you accept?
We offer a wide range of payment methods, which you can find listed at our payment options page.
Do I have to pay customs and import costs?
Customs and import costs depend on the country you are living in. The recipient of the parcel pays these charges and we have no control over these costs. We are therefore unable to inform you about the specific costs, as customs and import duties vary from country to country. We suggest that you contact your local customs office to be advised about current charges before you order, so you will not be surprised by any unexpected charges. It is important to note that the parcel can be delayed by customs. We have no control over this and are not able to supply any details concerning this delay. It is possible to exclude VAT (Value Added Taxes) for every order outside the European Union. To realize this, please send us a copy of the stamped invoice by the customs once the order has arrived and we will refund 21% of total the item price(s). Prices shown on hubfootwear.com include 21% VAT (Value Added Taxes) and exclude delivery charges, custom duties or import taxes.
UPS contacted me for further information on my country customs department
Each country has their own procedures regarding customs and import duties. It may happen that UPS contacts you for further information on your order. Most of the time, the information needed to proceed further with the order is the manufacturer details or IRS number. Please contact our customer service team and forward your order number and tracking number so we can resolve the matter as quickly as possible.