Delivery & returns

Shipping costs & delivery times

BeNeLux, Germany, France, Denmark, UK
Price
Reduced Price
Delivery time
POSTNL 5 EUR FREE on orders above 65 EUR 1 - 3 days
DPD CLASSIC 5 EUR FREE on orders above 65 EUR 1 - 3 days
DHL EXPRESS 15 EUR 10 EUR on orders above 65 EUR 1 day
EUROPEAN UNION
Price
Reduced Price
Delivery time
DPD CLASSIC 15 EUR FREE on orders above 65 EUR 2 - 7 days
DHL EXPRESS 20 EUR 10 EUR on orders above 65 EUR 1 - 2 days
REST OF THE WORLD*
Price
Reduced Price
Delivery time
Standard Shipping (Global Pack) 15 EUR FREE on orders above 155 EUR 7 - 21 days
DHL EXPRESS 20 EUR 10 EUR on orders above 155 EUR 2 - 4 days

*Please note that deliveries to countries outside the EU maybe subject to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services. It is possible to exclude VAT (Value Added Taxes) for every order outside the European Union. To realize this, please send us a copy of the stamped invoice by the customs once the order has arrived and we will refund 21% of total the item price(s). Prices shown on hubfootwear.com include 21% VAT (Value Added Taxes) and exclude delivery charges, custom duties or import taxes.

Delivery services

Tracking your order

As soon as we have received your order, we will send you a confirmation email. When your order has arrived in the PostNL, DPD or DHL sorting center, you will receive the tracking number via email to trace your package. All orders are handled by our shipping partners PostNL, DHL or DPD. If you have any further questions regarding our shipping terms, please contact us at servic[email protected].

World Wide Fast Delivery time with DHL Express

When you choose for Express delivery by DHL, your order will be send with the On Demand Delivery (ODD) Service. The delivery time depends on your country but within 1-3 days your order will be delivered. DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best. DHL ON DEMAND DELIVERY offers flexible delivery options, Another Day, Another Address and Service Point Delivery's.

Returns

If you are not satisfied with your order, for any reason whatsoever, you can easily return or exchange the products within 15 days after you received it. To return your order, follow these steps:

1. Place the item(s) in a shipping box.
2. Fill out the return form and place it in the box together with the invoice you've received.
3. Close the box and tape it securely.
4. Note the return shipping address on shipping box.
5. Deliver at your nearest delivery point/post office.

Please note that HUB Footwear is a Dutch brand with Dutch roots, based in The Hague, The Netherlands. Our office and return address is:

HUB Footwear
Saturnusstraat 60, unit 82
2516 AH The Hague, The Netherlands

Please note that:
1. All returns must be sent via registered mail in their original condition.
2. Returns may take up to 5 working days to process once we have received it.
3. Please make sure you return the product in its orignal condition incl. shoe box, tags, paper etc., otherwise we cannot accept the return. You can open the package and check / try-on the content. If you want to return it, make sure no labels have been tampered and the return includes all original packaging / merchandising. Unfortunately we are not able to provide free returns. In case of a return, we will refund your payment within 14 days (excl. return shipping costs). In case of an exchange, you will not be charged for the costs of the second shipment. If you have received incorrect or defect contents, please notify our customer service dept. prior to shipping the item(s) back to us, in this case we will provide a return shipping label free of charge.

HUB Delivery Service
Payment and shipping: