FREE SHIPPING  to US for orders over $155

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Delivery & returns

Questions? Send us an e-mail or call +31 (0) 70 21 70 345

Shipping costs & delivery times

NETHERLANDS

Price

Reduced Price

Delivery time

DPD CLASSIC                            

5 EUR

FREE on orders above 65 EUR

1 - 2 working days 

UPS EXPRESS

15 EUR

10 EUR on orders above 65 EUR

1 working day

    

EUROPEAN UNION

Price

Reduced Price

Delivery time

DPD CLASSIC                           

15 EUR

FREE on orders above 65 EUR

2 - 7 working days 

UPS EXPRESS

30 EUR

15 EUR on orders above 65 EUR   

1 - 2 working days

    

REST OF THE WORLD*

Price

Reduced Price

Delivery time

UPS EXPRESS SAVER           

30 EUR

FREE on orders above 150 EUR

3 - 10 working days 

UPS EXPRESS

60 EUR

30 EUR on orders above 150 EUR   

2 - 4 working days

*Please note that deliveries to countries outside the EU maybe subject to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services. It is possible to exclude VAT (Value Added Taxes) for every order outside the European Union. To realize this, please send us a copy of the stamped invoice by the customs once the order has arrived and we will refund 21% of total the item price(s). Prices shown on hubfootwear.com include 21% VAT (Value Added Taxes) and exclude delivery charges, custom duties or import taxes.

Tracking your order

As soon as we have received your order, we will send you a confirmation email. When your order has arrived in the DPD or UPS sorting center, you will receive the tracking number via email to trace your package. All orders are handled by our shipping partners UPS or DPD. If you have any further questions regarding our shippingterms, please contact us at service@hubfootwear.com.

Returns

If you are not satisfied with your order, for any reason whatsoever, you can easily return or exchange the products within 15 days after you received it. To return your order, follow these steps:

1. Place the item(s) in a shipping box.

2. Fill out the return form and place it the box together with the invoice you've received.

3. Close the box and tape it securely.

4. Note the return shipping address on shipping box.

5. Deliver at your nearest delivery point/post office.

Please note that:

  • All returns must be sent via registered mail in their original condition.
  • Returns may take up to 5 working days to process once we have received it.
  • Please make sure you return the product in its orignal condition incl. shoe box, tags, paper etc., otherwise we can not accept the return.
  • You can open the package and check / try-on the content. If you want to return it, make sure no labels have been tampered and the return includes all original packaging / merchandising. Unfortunetaley we are not able to provide free returns. In case of a return, we will refund your payment within 14 days (excl. return shipping costs). In case of an exchange, you will not be charged for the costs of the second shipment.

 

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